Returns Policy

We want you to be completely satisfied with your order from ARK Coffee. Every item that we sell reflects our commitment to provide the best quality, service and value. We stand behind our products with a 100% total satisfaction and deliciousness guarantee. If you are not completely satisfied for any reason, please contact us at any time.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Returns and refunds may be initiated within 60 days of purchase date, as long as they are accompanied by proof of purchase (either in the form of a receipt or the physical product).

Unless otherwise requested, refunds will be made via the method of payment. Credit/debit card transactions can take up to 72 hours depending on your bank, and check/money order refunds may take up to 7-10 business days to arrive.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.


We also replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Shop 6 467 Lake Road,
Auckland, 0622,
New Zealand


To return your product, you should mail your product to:
Shop 6 467 Lake Road,
Auckland, 0622,
New Zealand.
ARK Coffee will cover the cost of return shipping.